Refund and Returns Policy

We want you to be pleased with your purchase. If something is not right, this policy explains how refunds and returns work, what qualifies, and what steps to take. Please read it carefully before starting a return so the process goes smoothly.

You may request a return within thirty days of the delivery date. To qualify, the item should be in its original condition, unused, and in the same packaging it arrived in. Items that have been used, altered, or damaged after delivery may not qualify. Some products cannot be returned for hygiene or safety reasons, and those exclusions are noted on the product page. If you are unsure whether your item qualifies, contact us before shipping anything back.

To begin a return, send a message to help@intlidrquatchesa.it.com with your order number, the email used at checkout, the item you wish to return, and the reason for the return. If the item arrived damaged or defective, please include photos showing the issue. Our team will review your request and reply with instructions, including where to send the item and any label or documentation you need. Please do not send items back before receiving these instructions, since returns sent without approval may not be processed.

Once your return is approved, pack the item securely so it is not damaged in transit. Ship it using the method we provide or another trackable service. Keep your tracking number until the return is complete. Customers are usually responsible for return shipping costs unless the item was damaged, defective, or incorrect. In those cases, we will cover the cost or provide a prepaid label.

After we receive your return, we inspect it to confirm it meets the conditions above. This inspection usually takes a few business days. If everything checks out, we approve the refund. Refunds are issued to the original payment method. Processing times vary by bank or card issuer and may take five to ten business days to appear on your statement. Shipping charges are generally not refunded unless the return is due to our error.

If you prefer an exchange, let us know when you contact us. Exchanges depend on availability, and if the item you want costs more, you may need to pay the difference. If it costs less, we can refund the difference once the original item is received and approved.

Some situations may lead to a partial refund or no refund. These include items returned after the thirty-day window, items that show signs of use, items missing parts or packaging, and items damaged due to misuse. We also reserve the right to refuse returns that appear fraudulent or that do not follow this policy.

If your order arrived damaged, defective, or incorrect, contact us within seven days of delivery so we can resolve it quickly. Keep the packaging and take photos of the item and the box, as this helps us file a claim with the carrier and send a replacement or refund.

Gift cards and certain promotional items may not be refundable. If you received an item as a gift, we can sometimes offer store credit instead of a refund, provided the return meets the conditions above.

If you have questions about eligibility, timing, or the status of a refund, reach out to help@intlidrquatchesa.it.com and include your order number so we can assist you faster. We aim to respond promptly and to treat every request fairly, so you know exactly where things stand and what happens next. Your satisfaction matters, and we will do our best to make the process simple and clear.